Please note: We advise all customers to read the below terms and conditions prior to placing an order with Brides Little Helper. Once an order is placed, you have signified your acceptance to be bound by the latest terms and conditions.
If you book our services you are agreeing to comply with and be bound by the following terms and conditions, which together with our privacy policy and copyright govern [Brides Little Helper] relationship with you in relation to your booking and this web site. The term ‘Brides Little Helper’, ‘us’, ‘we’ or ‘our’ refers to the owner of the website and or hire items. The term ‘you’ or ‘your’ refers to the user, viewer or client of our website and services.
1. Quotes; All quotes remain valid for 4 weeks. Our services and hire items are subject to availability at the time of booking.
2. Booking; A non refundable “booking deposit” of £50 is required to hold our services for your date and will be deducted from the final invoice total. Please be advised to book early, bookings are taken on a first come first served basis. All bookings must be confirmed to us in writing, by email, in person verbally.
3. Damage Deposit; A refundable “damage deposit” is required for hire bookings in case of loss or damage to hire items. The amount is calculated once the full list of your hire items is known. This will be paid by debit/credit card.
4. Balance; Your final guest numbers and subsequent balance payment is due no later than 4 weeks prior to your event date. This can be shortened by agreement with Brides Little Helper.
Payments:
5. BACS payments; No charge. You can make payments directly into our account, details of which can be found on your quotation. Please use your initial and surname as a reference and inform us when making bank payments.
5a. Cheques are not accepted.
6. Debit card payments; No charge.
7. Credit card payments; No charge.
8. Cash payments; No charge.
9. Cancellations; Cancellation for whatever reason will result in the forfeit of the “booking deposit” and any other payments already made at the time of cancellation. In the case of date changes, subject to availability, there will be no forfeit.
10. All hire items, remain the property of Brides Little helper at all times.
11. The total number of hired items must be available for collection after your wedding or event.
12. During the period of hire, you, not the venue, shall be solely responsible for the hired goods.
13. “Brides Little helper” is not responsible for any injury or damage to persons or property caused by items hired, unless our goods are proven to be faulty.
14. Our prices are inclusive of cleaning costs.
15. In the very rare event that damage has been caused to hire items purposefully, or by treating them without care, additional repair or replacement charges will be incurred.
16. All damaged goods remain the property of “Brides Little Helper” at all times.
17. It is your responsibility to recover any losses to hire items incurred from any third party involved.
18. Loss or damage to hired items is charged at full replacement value including any delivery costs incurred. No substitute items will be accepted.
19. Replacement cost to hire items is available on request.
20. If damage or loss to hire items has occurred, we will invoice you inclusive of any amount exceeding your “damage deposit” within 30 days of your event.
21. The balance for loss must be settled within 30 days of receipt of your invoice.
22. If the amount of loss is less that the “damage deposit” any remaining balance will be settled with you the client.
23. If no damage deposit has been requested, we reserve the right to invoice you for any loss or damage we incur during your hire period.
Stationery Orders:
24. Should your decide to cancel an order once design work has been undertaken and PDF proofs exchanged, a part refund (to cover design work and time spent) will be issued at our own discretion but will always be fair.
25. PDF Proofs are sent via email unless specifically requested otherwise, using the wording and layout agreed in your order - please note that you are responsible for checking layout, wording, spelling and grammar. If designs are approved/signed off with typos/errors and subsequently printed, Brides Little Helper takes no responsibility. If replacements are required, they will be charged for in full.
26. Note that colour on screen can differ from printed colour and although colours are standardised you should try to see hard samples using the exact colour you require before signing the stationery off for print.
27. Brides Little helper will always print as per the proof that is approved, unless Brides Little Helper deviates from the approved proof, a refund or reprint will not be offered.
28. Samples are sent as a means for the customer to see the quality of the products we offer only. Due to all the variables in design and print, we cannot guarantee that your order will replicate a sample previously received, unless it is a hard copy of your order, sent prior to full order printing. We are also dependent on suppliers whose product lines can vary.
29. All orders that you place with Brides Little helper will be subject to acceptance in accordance with these terms and conditions. We uphold the right to cancel an order at any stage.
Brides Little Helper reserves the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.